HOPE BELIEVE SHINE FOUNDATION PRIVACY POLICY
We are committed to your privacy
The Hope Believe Shine Foundation is a fundraising body that supports women and children affected by domestic violence. The foundation raises much needed funds to support specialist domestic violence services.
The Hope Believe Shine Foundation is strongly committed to maintaining your privacy and confidentiality.
This Privacy Policy outlines why and how the Hope Believe Shine Foundation collects, uses, discloses and protects your personal information. References to “we”, “our” and “us” in this Privacy Policy are references to the Hope Believe Shine Foundation.
We may modify or amend this Privacy Policy from time to time. We will display a notice on our website indicating when any such revisions have been made. This Privacy Policy was last updated on 25 September 2020.
Why do we collect your personal information?
The Hope Believe Shine Foundation may collect your personal information:
- to solicit or process donations; and
- for the purpose of communicating with you about our programs and how you can support our work,
or otherwise as notified to you from time to time.
What personal information do we collect and how?
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.
The personal information you provide to us may vary depending on the nature of your interaction with us, but generally includes your name, date of birth, contact details, and credit card or other payment details.
We may collect personal information from you when you:
- make a donation;
- visit our website;
- contact us by any method, such as telephone, email, post, facsimile or in person; or
- participate in any event or activity organised or run by us,
or otherwise as notified to you from time to time. You have the option of not identifying yourself or using a pseudonym, however, for most of our functions and activities we usually need your name and contact information so if you decide not to provide us with any personal information, we may not be able to process your donation or handle your query or provide everything you may expect, for example a receipt for your donation.
There may be occasions when we collect information about you from a third party, such as other parties who collect donations on behalf of the Hope Believe Shine Foundation.
Collection of information via our website
We may collect information about your computer hardware and software when you access our website. This information can include: your IP address, browser type, domain names, access times and referring website addresses.
Like many websites, our website may use ‘cookies’ to personalise your experience. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you.
Our website contains hypertext links to other third-party websites. When you access a website other than our websites through such links, we are not responsible for the personal information collected through such websites, or the privacy practices or the content of such websites.
How will your personal information be used?
The personal information that we collect is generally used to process your donation, communicate with you about our programs and how you can support our work, and to solicit support and donations.
If you use our website, we collect to track your usage, to evaluate performance of our website, and to keep track of your account settings.
Information collected by us may also be used for the following purposes:
- to provide you with information in relation to the programs we provide or that other related charitable foundations provide; or
- to respond to your questions or suggestions.
How can you opt out of receiving communication from us?
You can opt out of any communications received from us at any time. To do this, please contact our team by email at info@hopebelieveshine.org.au.
By opting out you will be removed from our distribution lists.
When will we disclose your information to third parties?
The Hope Believe Shine Foundation may share your personal information with the following entities related to the foundation:
- Funraisin
At this time, all entities referred to above are located within Australia and do not store or transfer your personal information overseas. However, this may change in the future and if it does we will update this privacy policy accordingly.
We may disclose information to third party contractors, who help us to run and manage the programs and work we do. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.
The Hope Believe Shine Foundation may also disclose your information to third parties where:
- you provide informed consent, for example to acknowledge your donation contribution publicly; or
- we have a legal obligation to do so.
How do we protect your information?
The Hope Believe Shine Foundation will take all reasonable steps to protect your information against unauthorised use, loss, interference, disclosure or other misuse. For example:
- access to electronically stored information is restricted through password protection, firewalls, and data encryption; and
- employees and volunteers are required to respect the confidentiality and privacy of individuals.
How can you access or correct your personal information?
You have a right to access and correct your personal information.
If you would like to access or correct your personal information, please contact us using the contact details below.
You may be required to put your request in writing for security reasons.
The Hope Believe Shine Foundation will take reasonable steps to confirm your identity before granting access or correcting your personal information.
For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Australian Privacy Principles (unless it would be unreasonable to do so).
How can you make a complaint?
If you would like to make a complaint, you should contact us using the details below and we will endeavour to respond as soon as possible.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner by phoning 1300 363 992 or at www.oaic.gov.au.
Where can you find more information?
If you have any questions with regards to our collection, use, disclosure or management of your personal information, please contact us using the details below:
- Email: info@hopebelieveshine.org.au
- Post: PO Box 6133 Malabar NSW 2036
Change of policy
We may modify or amend this Privacy Policy from time to time. We will display a notice on our website www.hopebelieveshine.org.au for a reasonable period after any such revisions have been made. We will keep the current version of this Privacy Policy on that website.
